jaya9 station's Privacy Policy
Your personal information is very important to us. This policy explains how jaya9 station collects your data, the purposes for which it is used, and how it is kept secure.
Table of Contents
1. Introduction and Scope
jaya9 station is an online gaming and betting platform that provides casino games, slots, live casino, and sports betting services to Bangladeshi users. This privacy policy ("Policy") applies to our website, mobile application, and all related services.
By using our platform in accordance with the terms set out in this policy, you are considered to have given your consent to the collection and processing of your personal information. You are requested to read this policy carefully before using our services.
This privacy policy is an integral part of our Terms and Conditions and both documents should be read together. In the event of any conflict, the provisions of this privacy policy will take precedence.
2. Types and Sources of Data Collected
We collect user information in various ways. This information comes from two main sources — information provided directly by you and information collected automatically while you use our services.
2.1 Information You Provide
During account registration, deposits and withdrawals, and support interactions, you provide the following information:
- Full name and date of birth
- Mobile number and email address
- bKash, Nagad, or Rocket account number (for financial transactions)
- National ID or passport details for identity verification
- Customer profile information based on your preferences
2.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and device type
- Browser and operating system details
- Time spent on the platform, pages visited, and navigation patterns
- Gaming history, bet amounts, and results
- Login time, logout time, and session duration
2.3 Information Received from Third Parties
In some cases we may also collect information from trusted third parties, such as transaction confirmation data from payment processors (bKash, Nagad, Rocket) or data received from identity verification agencies. Such information is used only for the purpose of keeping your account secure.
3. Purposes of Data Use
jaya9 station uses collected information for specific and defined purposes only. Your information is not processed for any purpose beyond these.
3.1 Account Management and Service Delivery
Information is used to create, verify, and maintain your account. This includes login verification, password recovery, processing deposits and withdrawals, and storing your gaming history.
3.2 Security and Fraud Prevention
Information is analysed to detect and prevent unauthorised access, fraud, money laundering, and other illegal activities. SSL encryption and other security technologies are used to keep your information secure.
3.3 Customer Service and Communication
We contact you to answer your questions, resolve issues, and inform you of important account updates. Our 24/7 live chat and email support team provides service in both Bengali and English.
3.4 Service Improvement and Personalisation
Information is used for analytical purposes to improve game recommendations, relevant bonus offers, and the overall quality of the platform based on your preferences and behaviour.
4. Data Storage and Security
4.1 Retention Period
Your personal information will be retained for as long as your account is active or as needed to provide our services. Even after account closure, some information may be retained for a specified period to meet legal obligations, resolve disputes, and enforce agreements.
4.2 Technical Security Measures
To keep your information secure, jaya9 station takes the following steps:
- Securing data transfers through SSL (Secure Socket Layer) encryption
- Storing sensitive information in encrypted form in the database
- Conducting regular security audits and vulnerability assessments
- Access controls — only authorised staff can access the information they need
- Automated monitoring systems to detect suspicious activity
4.3 Response to Data Breaches
If a data security breach occurs for any reason, we will notify affected users as quickly as possible and take necessary steps to address the situation.
5. Sharing Data with Third Parties
jaya9 station does not sell or rent your personal information. However, limited information may be shared with trusted partners in certain circumstances:
5.1 Payment Processors
Necessary transaction information is shared with mobile banking services such as bKash, Nagad, and Rocket for deposits and withdrawals. These third parties have their own privacy policies and your information on their platforms is governed by their own rules.
5.2 Technology and Service Providers
The minimum necessary information is shared with game providers (such as Pragmatic Play, PG Soft, Evolution, JILI, etc.), cloud storage, and analytics service providers for operational purposes. These providers are required to process data only in accordance with our instructions.
5.3 Legal Obligations
Information may be disclosed in compliance with valid requests from government authorities, court orders, or other legal processes. In such cases we provide only the information we are legally required to disclose.
6. Cookies and Tracking Technologies
6.1 What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser. The jaya9 station website uses cookies to maintain your session, remember your preferences, and improve platform functionality.
6.2 Types of Cookies
- Essential Cookies: Required for managing login state and sessions — without these the platform will not function properly.
- Functional Cookies: Used to remember your language preference, theme settings, and other personalised configurations.
- Analytical Cookies: Collect anonymous statistics to understand how users are using the platform.
6.3 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent some core features from working, including logging in to your account.
7. Your Rights and Choices
As a user of jaya9 station's platform, you have certain rights over your own information:
7.1 Right to Access Your Data
You have the right to know what information we hold about you. You can request a copy of your information by contacting our support team.
7.2 Right to Correct Your Data
If any information in your profile is incorrect, you can request that it be corrected. Some information can be changed directly by you in your account settings.
7.3 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can opt out at any time through the support team. However, important account-related messages will continue to be sent.
7.4 Right to Close Your Account
You may close your account at any time. After account closure, some information necessary to meet legal obligations may be retained for a specified period. To learn more about responsible gaming, please visit our Responsible Gaming page.
8. Protection of Minors
jaya9 station's services are for users aged 21 and above (21+) only. We do not knowingly collect personal information from minors.
Age is verified at the time of registration and confirmed during the identity verification process. If it is found that a minor has registered by mistake, that account will be closed immediately and the associated information will be deleted.
Parents and guardians are requested to remain vigilant to ensure their children do not access online gaming platforms.
9. Policy Changes and Updates
jaya9 station may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the platform.
Continuing to use the platform after any changes will be considered as your acceptance of the updated policy. You are therefore advised to review this page regularly.
Previous versions of the policy can be requested from our support team. To learn more about us, you can read our About Us page.
10. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 (Bengali and English)
Our support team generally tries to respond as quickly as possible. For common questions, you may find a quick answer in our FAQ section.